Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return or exchange it within 30 days of delivery.
Returns Policy
- Items must be returned in their original condition, unworn, and with all tags attached.
- Returns must be processed within 30 days of delivery.
- We recommend using a tracked shipping method for returns, as we cannot be responsible for lost packages.
How to Return
- Contact our customer service team to initiate a return.
- Pack the item securely in its original packaging.
- Ship the item back to us using your preferred carrier.
Refunds
- Refunds will be processed within 5-7 business days after we receive your return.
- The refund will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
- Exchanges are subject to availability.
- Contact our customer service team to check stock availability before returning your item.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact us immediately. We’ll arrange a replacement or refund as quickly as possible.
Non-Returnable Items
- Gift cards are non-refundable.
- Custom or personalized items cannot be returned unless faulty.
For any questions, please reach out to our customer service team. We’re here to help!
Please note: This policy applies to purchases made directly through widerfittingshoe.com.